Quality! That's Yeovil Hospital!

BOSSES of the NHS Trust which runs Yeovil District Hospital (pictured) have been given a big boost - following an unannounced inspeciton of the hosptial by officers from the Care Quality Commission.  

The inspectors told the Trust, following its visit, that the hospital was meeting all the essential standards of quality and safety.

The inspection took place in September when the CQC observed how patients were being cared for, talked to inpatients, outpatients, staff and checked records. The report was published this week.

The inspection focused on a number of standards: consent from patients before an examination, or any treatment; ensuring patients receive safe and appropriate care that meets their needs and supports their rights; protecting patients from abuse and protecting their human rights; having qualified staff who are able to do their job; having enough members of staff to ensure the patients’ health and welfare needs are met; having quality checking systems to manage risks and assure the health, welfare and safety of patients; and listening to patients’ complaints and ensuring that these are acted on thoroughly. All these standards were met.

The report said: “Staff were polite and respectful, well organised, friendly and had time for patients.@

Director of nursing, Helen Ryan, said:  ''We found the inspection very useful and are delighted at some of the comments made by our patients and staff and the inspectors.

''We acknowledge that there are always going to be areas we can improve. The Trust always seeks feedback on the care and standards in the hospital. I would like to thank both the patients and our staff who spoke to the inspectors and who contributed to this being such a positive report.

''It is really pleasing to see the hard work of our staff reflected in this independent assessment of the quality of services that we are providing to the local community.”

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