Yarlington launch Customer Service Centre

TENANTS will find it easier to get the service they deserve from today as a new customer service centre called Yarlington First comes into operation.

Residents of the Yeovil-based housing group are being given faster access to information or to report their issues as Yarlington First goes live, with a number of new staff being recruited, and all operators trained to deal with the incoming calls.

For callers, this will mean that they no longer have to be transferred to various departments if they have a number of queries.

PHOTO: The team (above) celebrate the launch, while (pictured right) are (from left) customer contact team operator Mica Cain; assistant director for housing and customer services Nick Fry, customer contact team operator Katy Haines and communications and customer services manager Amanda Matthews.

Mark Bryant, who leads the customer contact team, said: “Often our residents need to discuss more than one issue.

“It can be frustrating if they have to wait to be passed to different departments to discuss various queries, so we have trained our team to be able to resolve the majority of questions at first point of contact.

“Getting our customer service right is so important to us. We have opened our telephone lines for longer and are investing in new systems to make the whole process a better experience for them” he said.

Assistant director for housing and customer services, Nick Fry, added: “This has come at a crucial time for us as more and more of our residents are being affected by the Welfare Reform, and have questions regarding the bedroom tax and changes to their benefits.

‘’The new Yarlington First team are on hand to help and advise them through these challenging times.”

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